Hot Job Vacancy for Contact Center Agent at Contact Solutions Limited (Consol)

Contact Solutions Limited (Consol) is the leading provider of Contact Centre Services & Customer Management Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations.Job Title: Contact Center AgentJob Duties/ Responsibilities/ Accountabilities ·         Handle customer complaints or enquiries via telephone, emails or text messages. ·         Provide customers with needed information and support ·         Make outbound calls. ·         Receive inbound calls ·         Ensure that customers/callers are satisfied. ·         Gather information from customers.. ·         Consistently ensure call(outbound/inbound) quality ·         Contributes to team effort by accomplishing related results as needed. ·         Exhibiting competent product Knowledge. ·         Promote good listening skills. ·         Manage length of calls. ·         Utilize computer technology to handle high volume of calls ·         Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction ·         Adherence to call script and call centre policies. ·         Compile reports   Core Skills ·         Communication (Wolof Language and English) ·         PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing ·         Excellent Communication Skills ·         Customer Service Skills ·         Excellent Telephone Etiquette ·         Listening Skills     Generic Skills   ·       Customer Orientation ·       Dealing with stress ·       Goal Orientation ·       Quality Orientation ·       Adaptability ·       Excellent Interpersonal Skills ·       Detailed ·       Resilience ·       Smartness ·       Integrity  

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