Help Desk Support at IROKO Partners Limited

iROKOtv is a web platform that provides paid-for Nigerian films on-demand. It is one of Africa’s first mainstream online movie steaming websites, giving instant access to over 5,000 Nollywood film titles. iROKOtv is a part of iROKO Partners which is one of Africa’s leading entertainment companies, housing brands such as iROKING, an online music platform and its YouTube website, Nollywoodlove.iROKOtv was launched on 1 December 2011. Its parent company, iROKO Partners, was founded by Jason Njoku and Bastian Gotter in December 2010, with its headquarters in Anthony village, Lagos, Nigeria. iROKOtv which has been dubbed the ‘Netflix’ of Africa, is the world’s largest legal digital distributor of African movies.Job Title: Help Desk SupportPOSITION SUMMARYAs our IT Support/Admin, you will mainly be responsible for the smooth running of computer systems and being the first point of call for technical support across three global offices in London, New York City and Lagos; ensuring our employees get the maximum from their equipment. You will need to have an excellent ability to learn new skills and perform all tasks to a very high standard. The successful candidate must be willing to learn new systems and be focussed on their own continual improvement.DUTIES & RESPONSIBILITIESBeing the 1st point of contact for all IT queries/helpdesk across three global officesDeploy and maintain PC’s and laptops ensuring all patches are kept up to dateSetting up new users' email and slack accounts, adding to internal groups, and dealing with password issues.Shutting down emails, retrieving equipment and removing from groups for ex-employeesAssist in the roll-out of new application and services.Network patching and troubleshootingSoftware installation and upgradesMaintain printers and scanning devicesManaging phone systemsPurchasing domain namesOversee IT Purchasing for three global officesDealing with telephone and email enquiriesOrdering equipment, gadgets and everyday stationary onlineAny other duties as requested by the Senior Management team

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