Help Desk Officer at AppZone Limited

AppZone is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.We are recruiting to fill the position below:Job Title: Help Desk OfficerLocation: LagosJob DescriptionProvision of a reliable interface between client IT support personnel and AppZone business units.Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.Logging of cases and help desk interactions with clients using CRM applications.Follow standard help desk procedures in other to assist clients to resolve technical issues.Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.Prepare activity and other CRM reports.Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

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