Head of Retail Operation at Montaigne Place

Montaigne Place is Nigeria's largest luxury skincare, cosmetic, fragrance, and well-being retail company. Founded on the vision to provide luxury at its best, Montaigne Place provides an exceptional sophisticated shopping experience with our exclusive offers. Montaigne Place currently has luxury retail outlets across Nigeria. Our brand's portfolio cuts across different categories.We are recruiting to fill the position below:Job Title: Head of Retail Operation (Female)Location: LagosJob Objective(s)Primarily responsible for leading and managing the entire company owned-retail organizationA key role in establishing and implementing a standard retail based outlet management system that ensures all the company owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.Duties & ResponsibilitiesWill be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan" to cover all of the company’s own-retail outlets year-roundWill deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goalsFrequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.Establish a unified selling methodology across all our stores and for our products.Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outletsDevelop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to ManagementMonitor individual outlet performance and request improvement plans from Outlet Managers where applicable.Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.Reporting Relationships:Functionally reports into: National Sales Manager- RetailAdministratively reports to: National Sales Manager- RetailKey Performance IndicatorsRetail Space Capacity Utilization rateRetail Sales as a Percentage of Total SalesOnline Sales as a Percentage of Total SalesAverage Order ValueUnits/door/week sold per own-retail outlet% Sales order change per outlet, weekly/monthly/QuarterlyWeeks of inventory on hand per retail outletWeeks of inventory on hand per retail outletProduct returns by retail windowRetailer ROI and trade-spendCommission/Rebate Pay-outs to TradeOut of stock percentageTraining delivered to Store Managers% Skills development plan executed for each store team% of Customers Master Data Accuracy, as captured in Loyalty systemPerformance Management Ratings CompletedProduct knowledge of outlet staff & operativesStandard sales procedure across all outlets.# of new Loyalty scheme members acquisition# of active loyalty card holdersInventory TurnsConversion rate of email generated online trafficMarketing spendVolume of outlet visitor walk-throughsSales Conversion rate per outlets% Outlet compliance with Health & Safety Standards% Outlet compliance with aesthetics & ambiance standardsDegree of corporate-wide retail team employee engagement% of Stock out on fast moving inventoryTime-to-restock for heavy traffic outletsTime-to-redistribute from low traffic outlets to heavy traffic outlets% Inventory/merchandise Theft/Pilferage reporting & remediationNet Promoter Scores (for store visit experience tracking)# of In-Store Promotions planned versus completedLogistics costs to revenue ratioStore Technology UptimeTime-to-resolution for store support requests

Apply at https://ngcareers.com/job/2019-04/head-of-retail-operation-at-montaigne-place-930/