Head of (IT) Information Technology at Discovery Cycle Professionals (DCP)

Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants committed to providing world-class knowledge-based services locally and globally. DCP, headquartered in Abuja, Nigeria has diverse experiences across numerous fields. Through our unique “DCP Ecosystem”, we have developed a wide range of multi-disciplinary professional services covering both private and public sectors of the economy.We are recruiting to fill the position of:Job Title: Head of (IT) Information TechnologyLocation: AbujaPosition Start Date: ImmediatelyNumber of Subordinates: 1 Reports to: Managing DirectorJob Type: Full TimeRole ResponsibilitiesThe IT Assistant would provide support for the Abuja office.Maintaining and updating the fault management systems throughout the Incident lifecycle.Troubleshoot and analyze application and database logs and configuration files.Integrate Virtual Top Up application with third-party applications/dependencies such as SMSC (Short Message Service Centre), intelligent network (IN).Provide network documentationProcessing of client change requestsInvolved in proactive bug detection and analysis (root cause/scenario/workaround/fix)Automating manual processes using 3rd party tools, applicationsActively involved in front end, non-technical back office, administrative and financial administrative system setupEnsure faults are escalated and resolved within the client’s contracted Service LevelInvolved in data reconciliation activities with third-party applications/solutionsDrawing up and defending change plans at change control board (CCB) meetingsUnix shell scripting and Windows Batch ScriptingProactive Monitoring of client networksPerform System DR (Disaster Recovery) failover operationsWrite SQL queries to generate report for the business in order for them to take important business decisionsTroubleshoot network connectivity issues between Virtual Top Up servers and third party serversProactive system monitoring.Excellent communication skill in English.Other Responsibilities:Continuously update website information to ensure it is relevant.Ensure safe and proper custody and maintenance of company assets.Any other duties suitable to task and commensurate with ability. 

Apply at https://ngcareers.com/job/2016-11/head-of-it-information-technology-at-discovery-cycle-professionals-dcp-241/