Head, Infrastructure Support at Growth in Value Alliance (GV Alliance) Partners

GVA Partners - Our client, a reputable Bank in Lagos State, is recruiting suitably qualified candidates to fill the position below:Job Title: Head, Infrastructure SupportLocation: LagosGrade Band: MGR - SMAccountabilitiesDevelop both short- and long-term IT infrastructure Technology Roadmap and gain buy in from the Group Head, IT, Review new technologies which will reduce overall cost, create efficiencies and provide significant value and capacity that meets existing and future requirements of the Bank.Ensure maximum output from the Bank's IT infrastructure assets (i.e. ROI)Interface with regulatory and other external bodies on technology standards and regulatory requirements.Develop, implement and ensure strict compliance with relevant policies/ procedures and audit requirements.Responsible for directly managing all team resources, performance reviews and corrective actions.Responsible for managing the bank's IT infrastructure budget which remains one of the highest budget expenditure in the Bank.Responsible for managing the Bank's critical IT infrastructure OEM, Vendors and Consultants.Ensure the security of the Bank's IT Infrastructure both internally and externally.Develop a framework that consistently supports & maintain the priority of operational availability, reliability, and sustainability of all server and storage infrastructure, for efficient service delivery.Ensure up to date level of skill and knowledge among the team for adequate supportKey Performance IndicatorsFinancial:Bank's PBTCost containmentCustomer:Net Promoter ScorePeople:Staff Training & DevelopmentProcess:Network availabilityPower availability (UPS, Servers and Inverters)Telecommunication availabilityNo critical Power Outages at Head office & Data Recovery SiteAvailability of Contact Center SystemAvailability of disaster recovery infrastructure for business continuityR&C internal Index RISK:Risk & Control Rating 

Apply at https://ngcareers.com/job/2018-05/head-infrastructure-support-at-growth-in-value-alliance-gv-alliance-partners-292/