Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.We specialise in few industries to allow us to provide the best services to both our clients and our candidates. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.Job Title:Head Customer Service Manager We are looking to fill the opening for Head Customer Service Management for one of our clients.He or she (A NIGERIAN) will be responsible for the following:Provide excellent customer service and promote this culture throughout the organization. Keeps the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and customers’ retention and meet their expectations. Develop customer service standards, policies and procedures for the organization or department. Leverage IT and Develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities The performance in this role will help build a superior customer satisfaction, increase loyalty and generate more sales.