Head, Channels Development at GGH

GGH is building extraordinary insurers in fast growing markets. We leverage deep expertise and an innovative approach to build insurers that are truly unique, industry-defining and life changing for our people and customers. GGH draws on experience from leading financial and professional service firms including Goldman Sachs, D.E. Shaw, McKinsey & Company and Swiss Re. Our people employ a hands on approach to operating our companies that ensure the highest standards of quality are achieved.Head, Channels DevelopmentJob TypeFull Time  QualificationBA/BSc/HND  Experience8 yearsLocation LagosJob FieldInsurance   Sales / Marketing   JOB OBJECTIVE· To identify, commence and expand business partnerships via alternate channelsKey ResponsibilitiesDevelop a plan for channels development based upon segmentation, market research and support communication of the strategy across retail and consumer management team.Develop, implement and manage the E-channel initiative of the companyDevelop, implement and manage the micro-insurance initiative of the companyChannel, product, process development and managementSeek out, develop, implement and manage Financial Advisor relationship with Financial institutionsDevelop profitability models for each delivery channel and preparation of periodic profit and loss estimates.Identify and implement opportunities for migration of customers from high cost branch and manual transactions to alternative and lower cost channels with the objective of reducing the cost of service delivery.Integration of service experience via current channels and identification of emerging technology that will support new customer propositions.Establish, monitor and manage Service Level Agreements with internal and external service providers to ensure high availability of every channel to ensure the company exceeds customer expectations.Manage each channel as a business focusing on service delivery, and ensuring that each channel delivers a reliable high quality self-service experience for customers.Evaluate and ensure security and compliance requirements are built in to every self service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation

Apply at https://ngcareers.com/job/2016-11/head-channels-development-at-ggh-575/