Guest Service Agent at Amber Residence Limited

Amber Residence Limited – We are one of the leading and fastest growing hotel and leisure groups in Africa with business and resort destinations throughout Ghana, Nigeria and Zimbabwe.We are currently recruiting to fill the position below:Job Title: Guest Service AgentLocation: LagosResponsibilitiesAssist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.Review guest special requests and ensure they are met or exceeded.Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.Assist in the administration and management of the Front Office, including but not limited to scheduling.Make reservations over the phone and in personRun daily reports to check reservations for accuracy and identify any special requestsResponsible for a cash float throughout your shift and ensuring it balances correctly at the end of shiftAnticipate and address guest’s service needsListen to guest’s complaints or concern and resolve their issue in a timely mannerPromote a safe working environmentCoordinate Residence emergency procedures within the scope of defined plans.Engage in the preparation and rendition of returns, reports and other assignments as required by Management.Engage each guest as a unique individual and listen attentively to their requestsPerform accurate check-ins and checka outs of guests dailyAnswer the telephone in a timely and professional mannerPerforms any additional tasks which are assigned by management

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