Guest Relationship Officer at The Workplace Centre Limited

 The Workplace Centre Limited is a World Class Skills Development and HR/ICT Consulting Services organisation that adds significant value to our clients and society. We are recruiting to fill the position below:Job Title: Guest Relationship OfficerLocation: LagosJob DescriptionsPrrimary Objective of the Position:To act as a liaison between guests, hotel departments and management in order to provide efficient, prompt, courteous, trouble free and proactive service; hence maximise guest satisfaction and return potential.To increase customer satisfaction by providing personalised and courteous services.The incumbent is fluent in all Front Office operations, technology and systems.All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and corporate guidelines and service concepts.Provide Personalized Service to Guests:Checks the daily arrival and departure list and identifies VIP guestsChecks Trace report on a daily basisEnsure that VIP Gifting is suitable and new gifting is implemented on regular basisPrepares VIP arrivals, checks for their arrival times and checks the rooms Before they arriveWelcomes customers and VIP guests to the hotelMaintains updated database of regular guests and VIP guests (Profiling Guests)Maximizes customer satisfaction and utilization of the hotel facilities by promoting hotel restaurant and other services to customersKeeps self updated on all local events, sights, restaurants, activities etc. , in order to provide customers with updated information, and assistanceArranges special services requested by guestsArranges fulfilment of customer services by coordinating with concierge/drivers/porters and cooperating with Housekeeping, Reservations, Room Service, Reception and Restaurant.Informs Front Office staff regarding spelling of guests name, address and other information personalizing the guest’s experience at the hotelUpdates self on Hotel’s room availabilityEnsures that group check ins run smoothly and efficiently 

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