GNOC Support Engineer at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.We are recruiting to fill the position below:Job Title: GNOC Support EngineerLocation: LagosDepartment: TechnicalReporting Line: GNOC SupervisorResponsibilities The NOC Support Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of network, using various network management and trouble ticketing systems.Specifically, the NOC Support Engineer’ responsibilities include:Monitor network providing specific update, status and performance of all network components, capacity services etc.Identify and provide at least first line support on all faults on the network in accordance with the Company’s standard operating procedure for fault escalation and management.Open a trouble ticket (TT) for every network event and ensure it is tracked up to the point of closure.Maintain and ensure full compliance with all GNOC processes and proceduresEnsure proper technical documentation of all network events throughout normal/shift cycle or operations.Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators.Ensure all customer SLAs are met. 

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