GBS Leader at International Business Machines Corporation (IBM)

International Business Machines Corporation (IBM) is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.We are recruiting to fill the position of:Job Title: GBS LeaderRef No: 68129BRLocation: LagosEmployment Type: Full-TimeContract type: RegularJob DescriptionOver the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage.From transforming healthcare to improving the retail shopping experience - it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionalsAs a GBS Leader , You will:Own and manage Global Business Services account(s) in West Africa with responsibility for customer relationship, sales and business development and responsibility for account revenue and profit and loss.Develop relationships with key client stakeholders (e.g., CEO, CFO, CIO, COO, Board members) to become the clients trusted advisor.Own and manage opportunities in account(s) managed to closure.Take overall responsibility for delivery outcomes in accounts managed.Provide guidance and mentoring to GBS team working in the account(s), and drive a positive working environment and culture. Gets the best out of everyone.Client value responsibilities – client satisfaction, relationship management & client delivery.Invest in knowing the client (Industry, Ecosystem, Organization, Individuals)Be a pioneer of new & creative thinking, leverage IBM’s story, innovation capabilities to hold higher value conversations. Operates through complexity.Be a champion of client experience, drive business outcomes that make the client and IBM successful (mutual success).Provide insight to manage client opportunities and needs.Facilitate continuous learning opportunities and empower teams to improve performance. Continuously reinvent.Take accountability for coaching/apprenticeship of team members.Manage account performance; responsible for meeting client/financial commitments and ensuring business integrity.Own and manage the development and delivery of quality solutions and deals, including allocation of resources.Be an SME of GBS and IBM offerings to ensure delivery of superior outcomes to the client.Analyze and leverage IBM’s global offerings to deliver against our client’s expectations, footprint and needs. Sells the digital transformation.Be a team player through effective collaboration with In-country leadership on tactical matters and the wider ecosystemInvest and Nurture local talents

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