Front Office Manager at MacTay Group

 MacTay Group - Our client, a global ICT solutions Company, is currently seeking to employ suitably qualified candidates to fill the vacant position below: Job Title: Front Office ManagerLocation: Lagos, NigeriaJob DescriptionDesign and evaluate quarterly PBC (Personal Business Commitment) with team memberAttend daily NOC operation meetingAttend Weekly OPS meetingRequest advanced product trainingFO daily, weekly, monthly report design and quality improvement.FO handover report design and quality improvementCreate and perfect work flowEnsure all TT are created within SLAEnsure FO team get the newest topology and network informationEnsure FO team get the newest fault category and fault gradingEnsure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.Ensure FO team to escalate all the network problem according to SLA, including availability KPIEnsure all TT are followed and updated according to SLAConduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shootingFollow the critical network issues and update to NOC manager, and Irancell managersMake FO preventative maintenance plan and ensure implementation qualityEnsure issues found by preventative maintenance are properly escalatedEnsure FO team to do Data collection, Network performance collection and 7*24 monitoringAudit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finishedEnsure all the CR are properly recorded and followedEnsure FO team to supervise and follow up all network equipment integration, ATP with project departmentArrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etcArrange FO team to check hardware and software version, data configurationEnsure all the site access are under FO control and have reference numberEnsure FO team to supervise network service status during site accessEnsure all network problem caused by site access are properly followedEnsure a good and reasonable shift plan, especially during holidays and festivalEnsure shift plan implementation qualityEnsure the quality of shift handoverPossesses detailed knowledge in GSM, 3G and IPKnowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)Good knowledge of network topology, traffic handling capabilities and traffic characteristicsGood knowledge of network performance / configuration parameters and their interpretation and useNetwork service / performance focusedGood knowledge about network operation processes and interfacesGood knowledge of network implementation / integration processesDetail knowledge in Transmission : Microwave, Optical, Leased Lines 

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