Front Office Manager at Ibis Lagos Airport-Hotel

Ibis Lagos Airport Hotel is located at 35/37 Muritala Mohamed Intl Airport Road, Ikeja Lagos. The hotel is one of the best hotels in Ajao Estate and it is easy to locate from the airport. The hotel is located 5 minutes away from the International Airport.We are recruiting to fill the position below:Job Title: Front Office ManagerLocation: LagosJob DescriptionThe ibis Lagos Airport Hotel employee is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, color, humor, simplicity, friendly warmth and generosity.Customer relations:Is regularly available in the hotel lobby and reception, brings the social area to life and promotes the brand and hotel's offers depending on each type of clienteleDevelops high quality relationships with guests, applying the ibis hospitality policy from the moment they arrive and throughout the whole stay, in order to encourage loyaltyAnticipates guests' needs and takes them into accountHandles any guest complaints that are not settled directly by team membersProfessional techniques / Production:Knows all about ibis special features and informs guests about the formalities, any special conditions relating to their stay and the services availableOrganises arrivals and departures, encouraging guests to check out at times other than on departureCoordinates room allocation, handling any switches as necessaryCommunicates with the other departments whenever neededEnsures that guest documentation is available and up-to-dateTeam management and cross-departmental responsibilities:Anticipates needs and organises recruitment for the teamEnsures the team operates smoothly: prepares the work schedules taking each person's skills into account, leads, motivates, creates a good working atmosphere...Carries out annual performance appraisals for his/her employees, sets targets and provides support for career developmentPrepares the team's training plan and follows up implementationEnsures compliance with labour legislationInforms and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriateCommercial / Sales:Trains the team to use the appropriate sales pitches and supervises implementationSets daily occupancy rate and average room rate targets for the teamHelps define the pricing and rooms strategyEnsures the brand and/or Group's loyalty programme is promoted to guestsEnsures the team applies the inter-hotel coordination policy to encourage synergy within the marketplaceEnsures high standards of service and the fulfilment of the brand's quality promise; encourages guests to post comments on the interactive Visitors' Book.Management and administration:Draws up the department's annual budget, analyses results and implements any corrective actions requiredEnsures that invoicing and cash operations procedures are respectedUpdates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)Manages the department's headcount for optimum efficiencyHygiene / Personal safety / Environment:Ensures that the workplace remains clean and tidyApplies and ensures application of the hotel's security regulations (in case of fire etc)Respects and ensures respect of the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) 

Apply at