Front Desk/Clients Relations Executive at Ultra Media Solutions

Ultra Media Solutions is an ICT firm with core competencies in Web and Mobile Application Development, Enterprise Applications, Interactive Multimedia and Social CommunitiesWe develop innovative, high impact, cost effective communication tools to help client’s business solutions.We are recruiting to fill the position below:Job Title: Front Desk Clients Relations ExecutiveLocation: LagosJob DescriptionsUltra Media Solutions Limited requires a FEMALE Front-desk/Clients’ Relations Executive who will work alongside our other Clients Relations ExecutiveThis key person must be an Inspiring, confident and self-driven person with bias for action in line with our business goals.Job BriefWe are looking for a Front desk manager to manage our reception areaYou will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.You will also coordinate all front desk activities, including calls, reservations and guest’s services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, as the Most Important Gateway To Ultra Media Solutions Group, you should be able to ensure our front desk provides professional and friendly service to our customers.ResponsibilitiesEnsure timely and accurate customer serviceHandle complaints and specific customers’ requestsEnsure proper mail distributionKeep updated records of office expenses and costsDeveloping and maintaining efficient systems to deal with client queries and supportReferring issues and potential sales opportunities to Sales and Marketing Executives where relevantHandling and resolving all questions, requests, complaints and all other front desk activitiesProviding efficient and professional first line account management to clientsAssisting the business development team in developing efficient systems to support the work of the TeamHandling mail boxes, telephone and correspondencesBuilding and maintaining relationships with clients and key personnel within customer companiesConducting business reviews to ensure clients are satisfied with their products and services.Alerting the sales and marketing team to opportunities for further sales within key clients/organisationsLetting customers know about other products and services the company offers.Achieving client relationship targets and Kepis as set by the Head of MarketingEscalating and resolving areas of concern as raised by clients.Liaising with internal departments to ensure client needs are fulfilled effectively 

Apply at