Food & Beverage Manager – Serviced Apartments at Bradfield Consulting Limited

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:Job Title: Food & Beverage Manager - Serviced Apartments Location: AbujaJob DescriptionThe Food and Beverage Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience.The goal is to maximize sales and revenue through customer satisfaction and employee engagement.ResponsibilitiesManage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsEstablish targets, KPI’s, schedules, policies and proceduresComply with all health and safety regulationsReport on management regarding sales results and productivityOversee all aspects of the daily operation of the Apartment’s Room Service operation.Supervise all Room Service personnel.Respond to guest complaints in a timely manner.Ensure proper set-up, breakdown and maintenance of all banquet functionsWork with the GM and keep him/her informed of F&B issues as they arise.Organize all documentation for shift work on a daily basis including pre-shift reportsEnsure all staff are meeting all established standards of service through ongoing and recurrent training systemsCoordinate and monitor all phases of the Room Service operation.Ensure effective communications between each shift.Supervise the room service area in order to attract, retain, and motivate the employees.Ensure optimal level of service, quality, and hospitality are provided to guest.Ensure the timeliness and accuracy of the amenity set-up and delivery.Monitor and maintain proper running and cleanliness of banquet areasPerform any other reasonable duties as required and directedApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 

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