Fire Service Technician – Maintenance Services

Gilberts Group is a legendary construction company whose projects include a significant proportion of the world’s large bridges, marine installations, and other complex structures.We are recruiting to fill the position below:Job Title: Fire Service Technician - Maintenance ServicesLocation: NationwideResponsibilitiesResponds to customer service calls, checks indicated points of trouble analyses, requirements of system involved checks and test systems componentsProvide all information as needed to the Service Dispatcher so that SAP data is currentAdvise Account Engineer on equipment required and time estimation for replacement parts following service visitsPerforms preventative maintenance and diagnostics on systems and components according to the service level agreementWorks with other employees companies or external service providers or vendors to arrange servicing to resolve problemsIdentifies additional opportunities including time and material work, system extensions. upgrades and service contact expansionPasses leads to Service SalesCompletes service repairs replacements upgrades adjustments and calibration on systems and componentsParticipates in job site final walk and or final completion for systems to service turnover on assigned jobsDelivers technical support, coaching and direction to end users and other Service Technicians as applicableRepresent the Company at customer premises in a professional manner at all timesEstablish a good working relationship with all customersCompletes and submits written service reports covering all aspects of each assignment and activityEnsure that all site files are kept up to date for each contractAdhere to the Health and Safety at Work Act at all timesBe flexible and willing to work additional hours in order to meet deadlinesEnsure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentationComplete appropriate company documentation in accordance with company proceduresEnsure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and testedAttend personal training programsCarry out any other reasonable duties as requested by management 

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