Field Service Technician at Cummins Nigeria

Cummins Inc. a global power leader, is a fortune 500 corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.Cummins Power Generation Business Unit is offering a Field Service Technician Graduate Development Opportunity in Nigeria.We are recruiting to fill the position below:Job Title: Field Service TechnicianJob Ref: 1600036SLocation: LagosJob DescriptionTechnical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.Escalates unresolved issues to product specialists or supervisor.Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.Identifies additional sales and service opportunities with customer.Completes training in line with skill and business requirements.Maintains service vehicle and tools for cleanliness and proper operation.Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. 

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