Field Service Technician at Cummins Inc

Cummins is a global power leader that designs, manufactures, sells and services diesel engines and related technology around the world.We at Cummins West Africa are a reliable provider of power generation systems, components and services in standby power, distributed power generation, as well as auxiliary power in mobile applications to meet the needs of a diversified customer base.We take pride in distribution and installation of, generators, filters and related products that serve the varied needs of our customersJob Title: Field Service TechnicianJob Description Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.Escalates unresolved issues to product specialists or supervisor.Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.Identifies additional sales and service opportunities with customer.Completes training in line with skill and business requirements.Maintains service vehicle and tools for cleanliness and proper operation.Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

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