Field Service Engineer at GE Nigeria

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.We are recruiting to fill the position of: Job Title: Field Service EngineerJob ID: 3059456 Location: Lagos, NigeriaJob Function: ServicesBusiness Segment: Healthcare Global ServicesEssential ResponsibilitiesTechnical: Maintains all models specific to a modality in the assigned area.Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problemsMaintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.Utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving.Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Service Team Leader).Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs.LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.Business growth: Assists in the growth and direction of business in his/her geographic area.Productivity: Responsible for Warranty and PMS contract cost control.Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices.Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

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