Female Customer Service Representative (Online & Offline)

Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.We are recruiting to fill the position below:Job Title: Female Customer Service Representative (Online & Offline)Locations: Lagos (Lekki and Yaba)Job DescriptionThe key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:Set up customer accounts by detailing account information and ensuring that customer details are up to dateEnsure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.Ensures customers are notified about new products as well as informing customer about deals and promotionsEnsure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.Assist at the store front with salesRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needsManage all incoming and outgoing callsGenerate sales leads for the businessBuild sustainable relationships of trust through open and interactive communication with clients (online and offline)Follow communication procedures, guidelines and policies as set out by the businessProvide exceptional customer service to all clients (online and offline)Act as the company’s spokesperson at all timesSuggest solutions when a product is faultyHandle product returns from customers (online and offline)Manage all social media handles by engaging with customers and processing orders in a timely manner 

Apply at https://ngcareers.com/job/2019-02/female-customer-service-representative-online-offline-459/