Ethics Line Supervisor

KPMG Nigeria is connected to the global KPMG Lighthouse, the KPMG Center of Excellence for Data, Analytics, Intelligent Automation, Artificial Intelligence and other data-driven technologies. The Data & Analytics team in Nigeria is part of the global network of 12,500 experts including more than 1,700 data scientists and data engineers. Globally, the D&A team supports more than 7,000 client engagements per year working shoulder to shoulder with client engagement teams across audit, tax and advisory. We are recruiting to fill the position below: Job Title: Ethics Line SupervisorRef #: 139381BRLocation: Lagos, NigeriaResponsibilities and DutiesSupervising ethics line operatorsHandle customer inquiries/complaints via telephone or emailDocument client call enquiry/complaint in reporting templatesPrepare a summary reports of inquiries/complaints made to clients on a monthly basisPerform administrative tasks such as maintaining client filesPerforming customer trend analysisConduct research on individuals and entities as directed by the relevant manager.Documenting research observationsDeveloping presentation slidesMaking presentations on research/analysis performed 

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