ERP Support Officer at Nigerian Stock Exchange (NSE)

The Nigerian Stock Exchange, services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.The Nigerian Stock Exchange is recruiting to fill the positions below:Job Title: ERP Support OfficerLocation: LagosDivision: Corporate Services DivisionDepartment: Human Resource DepartmentReport to: Acting Head-CSDGrade: ERP Support OfficerEstimated Date of Resumption: Monday, January 8th, 2018Job SummaryThe Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets.The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more.It is an open, professional and vibrant Exchange, connecting Nigeria, Africa and the world. The ERP Support Officer is responsible for managing and overseeing the Microsoft Dynamics AX ERP application.The individual will work closely with members of the Technology Services team to ensure that human resources data is captured accurately and integrity is maintained.The ERP Support Officer will be responsible for recommending and creating high impact systems and processes that help the organization fulfill its strategy.Responsibilities will also include input to project planning and administration, requirements, creating functional specifications, developing and executing test plans and scripts, and streamlining and improving current processes.The individual will develop, implement, and modify software and hardware requirements based on changing business requirements.Maintain internal database files and tables, and develop custom reports to meet the requirements of company management and staff and provide the necessary training to meet end users’ needs.This individual contributor provides functional-technical and administrative support to the Human Resource department to assist with data entry, validation and integrity, work to identify and track strategic HR metrics, as well as ensure best practices and compliance with applicable employment laws.The individual will also provide functional-technical support such as module setup, granting access rights to functional users and workflow design and updates to the Finance and Procurement teams and across the organisation.Key ResponsibilitiesEnsure that the ERP software meets business requirements and goals, fulfills user requirements, and identifies and resolves systems issuesLead ERP process automation projects, create and present business cases where appropriate, develop and execute project plans, and deliver results within targeted timeframe and within budgetPartner with functional and business stakeholders to understand, evaluate and improve/streamline system processes and services to employeesMake recommendations and develop requirements based on system and functional knowledgeProvide support to organisation-wide users of the ERP including, but not limited to, researching and resolving ERP problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirementsWrite, maintain data integrity in systems and support a variety of reports or queries utilizing appropriate reporting tools; develop and administer standard relevant statistical reports and dashboardManage and design the mapping of all ERP tables to ensure accurate data capture that promotes prudent compliance and enables comprehensive reportingEnsure accurate documentation process manuals are designed and updated for all ERP processesDevelop user friendly procedures, guidelines and documentation applicable to the ERPWork with end-users to analyze, design, construct and implement small applications in support of regular business operations; document applications and provide cross-functional training as neededCollaborate with Technology Services to coordinate, review, test and implement ERP system upgrades or patches or fixDevelop/design, test, document and implement new ERP software updates procedures and processesCollaborate with other ERP users (Finance, Procurement etc.) to ensure integrity of the ERPAdvice management on organizational policy matters related to the ERPMaintain a thorough understanding of employment regulations, industry trends, current practices, new developments, applicable laws, and employment legislation pertaining to all employee matters, and various statutory requirementsIn collaboration with other teams in the HR department, plan, develop, organize, implement and evaluate the organization’s human resources functions and annual goalsAdminister and implement Service Level Agreements (SLAs) with key/relevant stakeholders, monitor performance levels and take corrective action as may be requiredPerform other HR related duties as requested by the Chief Human Resources Officer or CEO 

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