Entry Level Customer Service Officer at Kimberly Ryan Limited

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda.Our client in the financial sector requires the role of a Customer Service OfficerPosition Summary:The Customer Service officer is a first point of contact for customers.The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.Key Duties & ResponsibilityThe range of inquiries and requests Customer service officers may respond to include:- Identify customer needs- Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.- Open new accounts/Closing accounts- Alterations to existing savings and cheque accounts- Promote bank products and services- Refer customers to appropriate banking services and representatives- Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor

Apply at https://ngcareers.com/job/2017-03/entry-level-customer-service-officer-at-kimberly-ryan-limited-288/