Enterprise Senior Supervisor at Vodafone Group Plc

Vodafone Group Plc is one of the world's leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.Vodafone Group has entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Market Agreements, Vodafone and its partner operators co-operate in the marketing of global products and services with varying levels of brand association. Job Title: Enterprise Senior Supervisor Job Code: 000000202401Job DescriptionManaging the sales support functions (Dealers Front Office & Back Office teams for Vodafone Italy), a team of professionals in Italian language members that create SRs for the italian dealers & recieving inbound calls from Dealers to handle inquires and cases.Having full accountability of SLA & OLA of the enterprise services provided by our deptResponsible for the overall operational relationships with multiple key clients ensuring high client satisfactionActs as an escalation point to mitigate potential negative consequences forissues that may impact client relationship/revenue impactRecognize and drive new innovation opportunities and develop Service Improvement Plans over the term of clients’ contractService portfolio includesITIL processes like Incident, problem, request fulfillment, event, change management, continual service improvementAccountablity of reporting theteam KPIs and achiveing the team objectives.Accountablity of service level managment for inbound queue and Quality of service to Dealers.Managing a team of 25-30 Italian speaking team. 

Apply at https://ngcareers.com/job/2017-11/enterprise-senior-supervisor-at-vodafone-group-plc-227/