Engineer- Onsite Technical Support at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.We are recruiting to fill the position below:Job Title: Engineer- Onsite Technical SupportLocation: LagosReport to: Direct – Supervisor Technical Support Group; HODMajor DeliverablesManage incidents, respond to requests for technical assistance in person, via phone & emailEnsure installation, maintenance and troubleshooting is carried out within agreed OLA.Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.Share insight & appropriate action against bandwidth consumption, virus infection and security threats.Track and route problems and requests and document resolutionsPrepare daily activity reportsInform management of recurring problems.Responsible for supporting post-sales customer activity remotely and on-site.Responsible for carrying out detailed Site Survey & maintain proper documentationPerform installation and implementation and network integration at customer’s sitePromptly investigate, resolve & report any incidents, errors, events or deviations. 

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