Engineer, IT Technical Support at Vodafone Group Plc

Engineer, IT Technical Support - 000000212349 Providing professional and expert IT service support (Online-Onsite-release and mass deployments-problem management), keeping ourcustomer ‘s IT experience on the highest level of satisfaction and of a best caliber.Handling IT Operations & Mass-Deployments that are related todirect user desktop experience with efficient deployment , fast trouble shooting and proper reporting, this is through utilizing MS tools  and coordinating tasks in all main sites and remote areas to ensure smooth running of operations & projects  in handsMaintain, operate and support 24*7 all desktop systems, provide Vodafone staff with up to date Desktop tools to enable them to accomplish their work better and also reflect company image, properly adhere to desktop Service level agreements, Ensure Systems Integrity, research and investigate any Desktop related issue, product or alert that might affect users. Design, build and implement software packagesEnhance and search for new tools to minimize problem solving time

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