Engineer Inshop Technical Support at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.We are recruiting to fill the position below:Job Title: Engineer Inshop Technical SupportLocation: LagosMajor Deliverable First line contact, providing technical assistance to all walk-in customer at ShopsDocument help desk tickets/resolutions, and maintain defective device inventory list for shopAssist in after sales device setup, installation, and configuration processes for new subscribersCreate a positive customer experienceAssist / guide customers to handle different hardware and software application as requiredPerform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devicesLiaise with device & terminals unit, for all hardware errors & related replacement casesRecognize areas & forward plans for internal improvement to the Territory Sales ManagerFunction/Domain Customer Service / Technical Support Group:Reporting to Direct – SupervisorTechnical Support Group; Functional, HOD

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