: Engineer, Fault Management at Etisalat

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.We are recruiting to fill the position below:Job Title: Engineer, Fault ManagementLocation: AbujaJob SummaryCoordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.Principal FunctionsGenerate reports on fault management issues on the network as required.Follow up on execution of work orders/change requests and escalate issues when necessaryLiaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)Follow up with teams/vendors responsible for tracking and resolving faults.Assist in providing reports for service outages and recommend follow up actions.Review network trouble ticket reports against SLA and recommend follow up actions.Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolvedCo-ordinate and follow up on trouble tickets raised in the network.Evaluate and treat escalated customer complaints via ticket handling platforms.Perform other duties as assigned by the Head, Network Operations Centre

Apply at https://ngcareers.com/job/2016-09/engineer-fault-management-at-etisalat-505/