E-commerce Associate

Africa Courier Express (ACE) is the #1 leader of technology-enabled direct-to-consumer logistics services in West Africa. Our goal is to help great business owners deliver their goods to customers around the world and get paid for their services. ACE has delivered close to 1 million packages and over 3,000 businesses have signed up to ship with ACE!ACE is expanding its activities in Nigeria. To support our development, we are currently looking for outstanding candidates interested in entrepreneurship and logistics to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will revolutionize business in Africa.We are recruiting to fill the position below:Job Title: E-commerce AssociateLocation: NigeriaJob DescriptionThe E-commerce associate would run our online food business, ensuring timely processing and delivery of ordersThis would involve managing the dispatch riders and liaising with our partners.As an eCommerce associate, you will need to possess strong interpersonal and communication skills along with impeccable attention to detailYou will also need to be proficient in data manipulation, analysis and basic modelling techniquesIf you have had some exposure to initiating, maintaining and growing business to business relationships, you will be considered a great option to hire.The successful candidate is:A Team Player.  You may have to work with several different teams, which requires flexibility, adaptability, and the ability to comfortably operate in a matrixed environmentHas no complacency and is high energy. You understand your role is critical to the company. You apply high energy every day to meet your delivery and distribution metrics. You want to improve every day, month, quarter, year. You are persistent, clear and driven to get goods to the customer – properly and quickly.Resourceful, High Integrity, High Impact. You find a way. You do business with trust and transparency and aim to influence your team.Collaborative. You understand you need a team to succeed. You carry along internal stakeholders to ensure they are aligned and aware of ingenuities in the department.Meticulous. You must have an eye for detail every step of the way. Reports and statements often have discrepancies that result in the need to research, escalate, and resolve issues effectivelyYour key responsibilities would include:Receiving, Confirmation and Processing of customer orders via e-Commerce platforms, e-mail and telephone.Managing order tracking via e-Commerce backend platforms and related tracking tools.Preparing and sending reports detailing the performance of e-Commerce metrics (sales, orders, and related)Effective Dispatch rider management to ensure prompt delivery of ordersReconciliation of all cash payments made for deliveries and remittance to the respective hubAchievement of store order count and revenue growth targetsEnsure top-notch service delivery when packing the orders (pack neatly, correctly, label information correctly and sign off on the completion) 

Apply at https://ngcareers.com/job/2019-04/e-commerce-associate-23/