Delivery Experience Training & Quality Officer at Jumia Nigeria

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.We are currently looking for talented people to join our team and embark on an exciting journey in the core of business development.We are recruiting to fill the position below:Job Title: Delivery Experience Training & Quality OfficerLocation: LagosResponsibilitiesThis position is designed to provide a full line of driving safety and compliance related education and training services to Delivery Associates in support of the goals and objectives of Jumia Services, the Logistics Marketplace company of Jumia.In particular, you will:Provide practical and theory based driver training and development to enhance individual risk awareness and driving skills, and promote the benefits of a positive driver attitude to reduce driver risk.Conduct risk assessments of potential Delivery Associate and the re-assessment of existing Associate to ensure their driving competency and suitability for their particular driving duties.Provide information on trainee performance and driving development needs.Assist in the development of new initiatives for all aspects of driver training, road / driver safety and driver assessments.Complete all training reports and assessment summaries promptly and to a high standard.Develop a good working knowledge of the Quality Assurance process including course evaluation to enable the team to meet all objectives.Track all fleet incident report relating customer delivery experience and satisfactionSupervision and reporting of fleet condition and maintenanceSupport in sourcing, screening, grading and recruitment of potential Delivery AssociatesCoordinate DA community engagement activities at the hub levelSource local content and happy Delivery Associate stories shared on a weekly basis 

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