Debt Collection Manager at FundColony

FundColony is marketplace where people and organisations directly lend to individuals and small & medium sized businesses in Nigeria, helping support the core the economy.Job Title: Debt Collection ManagerLocation: LagosJob DescriptionWe need an experienced debt collection manager who will focus on collecting delinquent debt from borrowers, as well as building and leading a team.Key ResponsibilitiesActive ensure collection of outstanding payments from customers.Take responsibility for resolving disputes ensuring that concerns are actioned correctly.Decide the correct action when negotiating payments and settlement offers.Explain loan agreement terms as appropriate.Clarify potential consequences of not paying (i.e. legal collection process, e.t.c.)Manage customers who are resistant by remaining polite, tactful, firm and honest.Complete any administrative task as required for the efficient running of the team's activities.Always deliver a consistent and professional level of service.

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