Customers Call Agent at S&S Hotels and Suites

S&S Hotels and Suites - Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.We are recruiting to fill the position below:Job Title: Customers Call AgentLocation: LagosJob DescriptionHandle customer complaints or enquirers via telephone, emails or text messages.Provide customers with needed information and support make outbound calls.Receive inbound callsEnsure that customers/callers are satisfied.Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.Exhibiting competent product Knowledge.Promote good listening skills.Utilize computer technology to handle high volume of callsWork closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfactionAdherence to call script and call centre policies.Compile reports. 

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