Customer Support Representative at Zoto

Zoto is Mahindra Comviva’s latest brand. Zoto is Nigeria's leading mobile phone recharge solution. Zoto provides you with the fastest & safest way to recharge your mobile phone in Nigeria. Get your cash back with every recharge & recharge for family and friends easily.Job Title: Customer Support RepresentativeJob DescriptionDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourcePrepare and distribute customer activity reportsCommunicate and coordinate with internal departmentsFollow up on customer interactions

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