Customer Support Executive at Newage Solutions and Technologies Limited

Newage Solutions and Technologies Limited is an ICT Firm with offices in United States, United Kingdom & Nigeria; Providing services in the areas of Software Development, Deployment & Support, Database, Computer/Network/Telecoms Infrastructure, Business Process Outsourcing, Enterprise Solutions, Digital Marketing, IT Security, Cloud Solutions.We are recruiting to fill the position below:Job Title: Customer Support ExecutiveLocations: Ibadan & LagosJob Type: Full TimeSlot: 10 OpeningsJob DescriptionCommunicating with clients about their experiences with a product or serviceDeliver efficient and quality customer service consistently.Maintain a database for collating useful customer informationProviding suitable advice on purchases to clientsAnswering client questions about properties and other related services.Taking or processing orders for a product or serviceListening to customer complaints or concerns and working to resolve their issues promptly.Build and maintain long term and profitable relationships with customersLog issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.Escalation of all clients’ issues to Customer Support Manager for follow up in a timely manner.Improve the overall customer relationship, delivering reliable administrative support and customer service.Maintain complete and accurate customer correspondence data and related reports.Manage customers’ portfolio to maximize relationship building opportunities and running periodic customer satisfaction survey. 

Apply at