Customer Success Expert at Paystack

Paystack, Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants,  including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.Paystack offers some interesting perks that might interest you. They are: Competitive Salary, Full Medical Coverage, New MacBook Pro, Catered Lunch, Housing Support , Smart and kind colleagues who’re invested in your growth. About the Customer Success Expert RoleCustomer Success Experts are the beating heart of Paystack.You’ll be the face of Paystack to all our merchants and their first point of call when they have a question or need help.More importantly, Customer Success Experts are the primary liaisons between Paystack and our top customers.This means that you’ll drive Paystack’s growth engine by building deep relationships with all our largest merchants, identify new business opportunities, and work to increase adoption of Paystack within your portfolio of companies.Customer Success Experts work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers.This is not yet another customer service role. Paystack is unique in that our Customer Success Experts are our primary representatives to our key merchants, with the greatest visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.What You'll Be DoingYou will:serve as the primary relationship manager for Paystack’s key merchantsrepresent Paystack at industry events, fairs, and demosrespond to customer questions quickly via email, phone, and social mediareview Go Live requests to activate Paystack for new merchantsupdate the Paystack Knowledge Base with answers to common questionshighlight feature requests and bugs to the Product and Engineering teamsact as a strong internal advocate of Paystack customers during company discussions 

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