Customer Services Representative at XNet Security Technologies Limited

XNet Security Technologies Limited - We are an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria's largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide.We are committed to providing best of breed high technology solutions in asset security and management to ensure that our clients' assets have over 95% chance of recovery when stolen. We do this by pulling together cutting edge telematics technology to deliver robust and reliable solutions for our customers.We are recruiting to fill the below position:Job Title: Customer Services RepresentativeJob SummaryActing as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.Primary ResponsibilitiesResolve customer complaints via phone, email, mail, or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesAdvise on company informationPlace or cancel ordersAnswer questions about warranties or terms of saleAct as the company gatekeeperSuggest solutions when a product malfunctionsInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfaction.Log all queries properly and escalate possible complaints to the concerned teams using effective toolsTake all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies 

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