Customer Services Representative at Riddle Technologies Limited

Riddle Technologies Limited - Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness. Adherence to stringent ethical standards, make Riddle capable of optimally satisfying the needs of its clients.We are recruiting to fill the position below:Job Title: Customer Services RepresentativeLocation: LagosJob SummaryActing as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.Primary ResponsibilitiesResolve customer complaints via phone, email, mail, or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesAdvise on company informationPlace or cancel ordersAnswer questions about terms of saleAct as the company gatekeeperSuggest solutions when a product malfunctionsInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfaction.Log all queries properly and escalate possible complaints to the concerned teams using effective toolsTake all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies

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