Customer Service/Relationship Officer at Richbrands Group Limited

Richbrands Group is an uncommon marketing communications enterprise with the primary purpose of helping brands grow. We achieve this by deploying the most effective communication to the consumer or target audience using our unique, creative and unboxed ideas, strategies and tactics. We are big on the application of technological tools to boost the accuracy, efficiency and effectiveness of our results.We are recruiting to fill the position below:Job Title: Customer Service/Relationship OfficerLocation: LagosJob FunctionOpen and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needs.Prepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leads 

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