Customer Service Supervisor

Owens and Xley Consults - Our Client, a reputable Cargo company located in Ikeja, Lagos State is seeking currently qualified candidates to fill the vacant position below:Job Title: Customer Service SupervisorLocation: LagosJob FunctionsOpen and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingCancel or upgrade accountsAssist with placement of orders, refunds, or exchangesAdvise on company informationTake payment information and other pertinent information such as addresses and phone numbersPlace or cancel ordersAnswer questions about warranties or terms of saleAct as the company gatekeeperSuggest solutions when a product malfunctionsHandle product recallsAttempt to persuade customer to reconsider cancellationInform customer of deals and promotionsSell products and servicesUtilize computer technology to handle high call volumesWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsCompile reports on overall customer satisfactionRead from scriptsHandle changes in policies or renewalsResolve customer complaints via phone, email, mail or social media 

Apply at