Customer Service/ Service Delivery Coordinator at Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable Telecom firm is recruiting suitably qualified candidates to fill the position below:Job Title: Customer Service/ Service Delivery CoordinatorLocation: LagosJob DescriptionMaintains customer records by following Customers upgrades, downgrades, Retrievals, Re-locations, replacements and additional hardware and services.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionAct as a liaison, provides products/ services information and resolves any emerging problems that clients might face with accuracy and efficiency.Provides technical advice and solutions for customer’s requirements and problems.Coordinate sales team by managing schedules, filing important documents and communicating relevant information.Ensure the adequacy of sales-related equipment or material.Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all orders with accuracy and timeliness.Inform clients of unforeseen delays or problems.Monitor the team’s progress, identify shortcomings and propose improvements. 

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