Customer Service Representative

The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas, Telecommunication, Fertilizer and Steel sector of the economy.We are recruiting to fill the position below:.Job Title: Customer Service RepresentativeJob DescriptionManage large amounts of incoming calls, creating and maintaining customers account informationAttract potential customers by answering product and service specific questions and cross-sellingResolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents 

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