Customer Service Representative (Egun Speaker) at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.We are recruiting to fill the position below:Job Title: Customer Service Representative (Egun Speaker)Location: Lagos, NigeriaJob Type: Full-timeJob DescriptionWe are looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.A successful Customer Service Representative must be a fluent Egun speaker​, critical thinker, attentive to details and an excellent communicator.This position requires individuals to have a strong passion for listening and providing solutions to people.Key ResponsibilitiesEnsure an excellent experience to all customers, with each interactionHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionVet and open customer accounts by recording account information.Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.Follow-up with customers who have delayed paymentsContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsBuild sustainable relationships of trust through open and interactive communicationGo the extra mile to engage customersWork with customer service manager to ensure proper customer service is being deliveredClose out or open call recordsRead from scriptsResolve customer complaints via phone, email, mail or social mediaIdentify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements. 

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