Customer Service Representative at Human-Aware Real-Time Solutions Ltd

Human-Aware Real-Time Solutions Ltd is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well built IT solutions.Job Title: Customer Service Representative   Location: Lagos​​​​​​​Job Description:This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. You will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities includeResponsibilities:Answer questions and address customer complaintsSecure potential customers by answering product and service questionsResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Initiates required action for response to customer service request including the maintenance of customer payments and  communicates unresolved issues to the appropriate personnel.Answer all incoming calls and redirect them or keep messagesReceives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reportsPerforms assigned system maintenance to various electronic order files.Participates and provides expertise as a member of the customer service’s departmental team.Contributes to the development and maintenance of standards, policies and procedures regarding customer service.Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.Facilitates the collection of competitive information in order to monitor business trends and opportunities.Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

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