Customer Service Representative at HR Aid Consults

HR Aid Consults - Our client, a tech company is recruiting suitably qualified candidates to fill the position below: Job Title: Customer Service RepresentativeLocation: LagosJob DescriptionWe are looking to hire an experienced Customer Service Representative who will support users of their platforms.Job ResponsibilitiesRespond to all enquiries from users via email, social media and live chatRespond to inbound and outbound phone callsEscalate thorny issues to the technical support team for fast resolutionFollow up with members of the technical support team on behalf of customersFollow up with customers to assure them that their issue is being resolvedMaintain the self-serve Help Desk knowledge base. 

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