Customer Service Representative at Five3 Nigeria Limited

Five3 Nigeria Limited is a dynamic firm,we operate  locally and internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth.We are recruiting to fill the position below:Job Title: Customer Service RepresentativeLocation: LagosJob DescriptionWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets 

Apply at https://ngcareers.com/job/2019-02/customer-service-representative-at-five3-nigeria-limited-635/