Customer Service Representative at Essilor Nigeria

Essilor is the world leader in ophthalmic optics with a presence in 100 countries. The Group designs, manufactures and markets an extensive range of vision care solutions that help to correct, protect and prevent risks to the visual health of around one billion people worldwide.The Group's human and societal commitment to making good vision accessible to all is what drives the 60,000 Essilor people every day. The Group enjoys a strong corporate culture, a result of its more than 165 year history. It is based on values of entrepreneurship, respect for others and shared trust, cooperation spirit, diversity and innovation. This has enabled a strong growth track record over time, both organically and through numerous local partnerships worldwide.We are recruiting to fill the position below:Job Title: Customer Service RepresentativeJob Id: 7563Location: NigeriaRoles & ResponsibilitiesDeal directly with customers either by telephone, electronically or face to faceAdvise customers by providing information on products.Helps customer make selections by building customer confidence; offering suggestions and opinions.Respond promptly to customer inquiries, handle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verifications and set up new customer accountsProcess orders, forms, applications and requestsOpen customer accounts by recording account information.Maintain customer records by updating account information.Document sale by creating or updating customer profile records.Organize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administration, communicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service processContributes to team effort by accomplishing related results as needed 

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