Customer Service Representative at Enroyale Global Services Limited

ENROYALE GLOBAL SERVICES LIMITED is a World-Class Consulting Firm with specialization in Human Resource Management, Management Consultancy Services, Business Development Consultancy Services and Capacity building Services. We are committed to our client’s development and growth through the introduction of internationally proven innovations, ideas, products and services to our client which are aimed towards enhancing the productivity of their organization.   At EGSL, our services draw on the experience and skills we have obtained from being at the forefront of international development and we continually build on our extensive practical expertise and knowledge.Job DetailLocation: AbujaExperience: 2year(s)Course of Study: Social SciencesRequired Grade: AnyDetails:We are seeking to hire Female Customer Service personnel on behalf of our client. The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.DUTIES AND RESPONSIBILITIESIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRecommend potential products or services to management by collecting customer information and analysing customer needsContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsAssist with placement of orders, refunds, or exchangesInform customer of deals and promotionsHandle changes in policies or renewals

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