Job Title: Customer Service Officer
Company: Cheki Nigeria Limited
Job Type: Full Time
Location: Lagos, Nigeria
Job Field: Customer Care Graduate Jobs / Internships
Cheki Nigeria Limited is an online marketplace where all of Nigeria’s leading car dealers, importers and private sellers post their cars for sale in Nigeria. We do not sell cars directly but rather offer a state of the art advertising medium for users to buy and sell their cars, 4WDs, vans, bikes and trucks and other vehicles.
. Gain in-depth knowledge of cars and differentiate them to existing and potential customers
. Spend time with customers to determine their needs and discusses car options
. Opens customer accounts by recording account information.
. Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork
. Support on-line customers through our eSales office
. Follow up with existing and potential customers to generate leads and close sales
. Maintains customer records by updating account information.
. Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
. Reach out to customers through technology or in person, communicating to them about the company’s unique services, and finding out about new services they want the company to offer
. Receive and respond customer service inquiries
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