Customer Service Officer at Brav Marine Nigeria Limited

Brav Marine Nigeria Limited, a reputable organisation, is recruiting suitably qualified candidates to fill the position below:Job Title: Customer Service OfficerLocation: Rivers Reporting line: Head, Customer Service Interfacing: All departments and Customers Job DescriptionResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Managing all incoming calls and customer inquiries Identifying and assessing customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Attract potential customers by answering product and service questions; suggesting information about other products and services. Maintain customer records by updating account information Follow communication procedures, guidelines and policies Generate End of Week reports on call analysis Serve as the first point of call for all customer related issues. Collect inquiries and complaints of customers Provide timely solutions to inquiries/complaints of customers Compile and send daily/weekly/monthly reports Every other duty as may be required by supervisor.

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